Tag: customer service
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The New Social Customer Service
Social Media has certainly changed the way that businesses connect with their customers. Never before has a company been able to respond so quickly on an individualized level. I wanted to share my recent experience with Graco and what a great job they did responding to a concern that I had tweeted and what they did to…
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Your Small Business: Thinking about a Groupon? Think Twice.
My wife and I recently welcomed a baby girl into our family. Let the penny pinching begin, right? So, being the price conscious husband/father that I am, I’m always roaming Groupon, Living Social, Crowd Cut, etc for daily deals. The obvious purchase for our family was a Groupon for DiapersDirect.com $25 for $50 worth of product. I was even…
Grant Tilus 
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